Customer Success Happens on Social Media

If “customer satisfaction” is the main goal you strive for in your business, then you are severely missing the mark. Unhappy customers almost always, without a doubt, complain and tell others about poor experiences with your company, while satisfied customers are generally just that – content and happy with your product or service but usually […]

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5 Easy Ways to Prepare Your Business for Social Media Black Friday

With Black Friday just on the horizon, you’ve most likely already started preparing for what deals you’re going to run and prepping your team for the impending rush.  However, the new social media infused world we live in means that you need a social media plan for Black Friday.  I’ve come up with a few […]